Subscription & Refund Policy

Subscription Terms

This Subscription & Refund Policy governs paid subscriptions, billing, cancellation, and refunds for the TranscribeToText.ai service (“Service”). By purchasing a subscription, you agree to this Policy.

1. Subscriptions

Certain features of the Service are available on a paid subscription basis (“Subscription”). Subscription plans may be offered on a weekly, monthly, quarterly or annual basis and are billed in advance.

By purchasing a Subscription, you authorize TranscribeToText.ai to charge the applicable subscription fees, including any applicable taxes, to your selected payment method.

2. Automatic Renewal

All Subscriptions automatically renew at the end of each billing period unless canceled at least twenty-four (24) hours before the end of the current period.

The renewal fee will be charged automatically using the payment method on file unless the Subscription is canceled prior to renewal.

3. Cancellation

You may cancel your Subscription at any time through your account settings or through the platform where the Subscription was purchased.

To cancel your subscription, log in to the account associated with the paid subscription. Navigate to Plan Management in your account settings, scroll down, and select Cancel Subscription. Complete the cancellation survey and confirm the cancellation until you see a message stating that your subscription has been successfully canceled.

Additionally you can contact support team at [email protected]

Cancellation will stop future billing but does not automatically entitle you to a refund for the current billing period unless explicitly stated in this Policy or required by applicable law.

Deleting your account or ceasing to use the Service does not cancel your Subscription.

4. Payments, Taxes & Failed Charges

Subscription fees do not include applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all applicable taxes unless otherwise stated.

If a payment attempt fails (for example, due to an expired card or insufficient funds), we may retry the charge. If payment cannot be successfully processed, we reserve the right to suspend or terminate access to paid features until payment is completed.

5. Refund Policy (30-Day Money-Back Guarantee)

We offer a 30-Day Money-Back Guarantee for initial subscription purchases.

Refund requests must be submitted within thirty (30) days from the date of the initial purchase.

To process your request, please provide proof of the issue:

- Screenshots showing errors or an inability to use the service
- Screen recording demonstrating the problem (e.g., if the service did not function)
- A description of the issue and why you were unable to obtain value

Refunds are processed to the original payment method and may take several business days depending on the payment provider.

6. Refund Eligibility Conditions

Refunds may be granted only if:

• the refund request is submitted within the 30-day refund period;
   
• the request relates to the initial subscription purchase;
   
• the Service has not been excessively used or abused.

7. Non-Refundable Cases

Refunds will not be issued in the following cases:

• requests submitted after the 30-day refund period;
   
• renewal charges, unless required by applicable law;
   
• failure to cancel a Subscription before renewal;
   
• dissatisfaction based solely on personal preference;
   
• purchases made through third-party platforms, unless required by law.

8. EU Consumer Rights

If you are a consumer residing in the European Union, you have the right to withdraw from a digital service contract within fourteen (14) days from the date of purchase.

However, this right does not apply if you expressly consented to immediate access to the Service and acknowledged that you would lose your right of withdrawal once the Service begins.

Nothing in this Policy limits mandatory consumer rights under applicable laws.

9. Abuse Prevention

We reserve the right to deny refund requests if we detect abuse of the refund policy, including repeated refund requests, excessive usage prior to requesting a refund, or fraudulent behavior.

10. Changes to This Policy

We reserve the right to modify this Subscription & Refund Policy at any time. Changes will become effective upon publication on the Service.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Policy.

11. Contact Information

If you have questions regarding subscriptions, cancellations, or refunds, please contact us at:

📧 [email protected]